Turn slow email support into instant answers. This Shopify AI customer support agent is an n8n chatbot that answers customer questions from your own FAQ, day and night, and remembers the conversation as it goes. Import it, paste in your shipping and return policies, add your Google Gemini key, and embed the chat on your store.
What it does
It handles the questions that fill your inbox: shipping times, return policy, sizing, stock, and how your products work. It answers in your voice, stays honest about what it does not know, and collects the customer email when something needs a human. That deflects the easy tickets so you only touch the ones that matter.
What is included
- The ready to import n8n workflow (JSON), built and tested on n8n 2.6 so it imports cleanly.
- A step by step setup guide: import, add your key, paste your store info, and embed the chat.
What you need
- Your own n8n instance, cloud or self hosted.
- A free Google Gemini API key.
No Shopify app or token is needed for this version. The agent answers from the information you give it, so you can have it live in about five minutes.
How it works
- A customer opens the chat on your store and asks a question.
- The agent reads your store info and the conversation so far, then writes a short, accurate answer.
- If it cannot answer, it says so and asks for an email so your team can follow up.
This is one of our Shopify AI agents. If you also want product pages written for you, see the Shopify AI Product Description Agent. For the bigger picture on automating a store, read our guide to n8n Shopify automation, and browse more Shopify automation guides. Prefer it set up for you? See our done for you services.
Cost
On Google Gemini’s free tier it runs at no cost for most stores, and only a fraction of a cent per conversation beyond that. A store handling hundreds of chats a month spends a dollar or two. n8n itself is free if you self host. This is a self serve template for store owners who run their own n8n and Google Gemini key.
Frequently asked questions
Is this an AI chatbot for Shopify?
Yes. It is an n8n based AI chatbot you embed on your Shopify store. It answers customer questions from the store information you provide, with conversation memory so it follows the thread.
Do I need to know how to code?
No coding. You import the workflow, paste your Google Gemini key, fill in your shipping and return details, and copy the chat embed onto your site. The setup guide walks through each step.
Can it look up live order status?
Not in this version. It asks for the order number and email and routes order questions to your team. Live order lookup needs a Shopify connection and is something we can add as a custom build.
How much does it cost to run?
Free for most stores on Google Gemini’s free tier, then about a fraction of a cent per conversation. There is no per seat fee and no monthly platform charge beyond your own n8n and Google Gemini usage.
Will it work with my Shopify theme?
Yes. The chat is embedded with a small snippet that works on any Shopify theme, or you can share it as a direct chat link.
Need it to check real orders? The Shopify AI Support Agent Pro is the upgraded version of this agent. It adds a live Shopify order lookup tool, so instead of telling customers the team will check, it reports the real status and tracking. It only does so for the customer who gives both the order number and the email the order was placed with.
